After-Hours Dispatch Update

After-Hours Dispatching Update:

We are thrilled to share some exciting news with you! As part of our ongoing commitment to providing exceptional customer service, we will soon be partnering with Nebraska Public Power District (NPPD) to provide after-hours call answering and dispatching for outages and emergencies.

WHY ARE WE DOING THIS?
• The safety of our lineman is most important. This partnership will ensure that someone is always available to aid our lineman in an emergency situation.

• By partnering with NPPD our customers will be able to report outages and electrical emergencies
outside of our normal business hours.

• NPPD partners with many other Public Power utilities across the state to provide outage support and dispatching outside normal business hours.

• NPPD has trained professionals locally staffed 24/7/365 to assist customers with outage support and dispatching techs when the office is closed.

WHAT INFORMATION WILL I NEED TO REPORT AN OUTAGE?
• NPPD uses technology to make reporting outages simple and easy! They use an Integrated Voice Response system (IVR) to be able to self-report outages or you will have the option to talk to a live
representative.

• If you are calling from the primary number on your account, the system will be able to pull up your address automatically to report your outage. If you are unsure that we have your current phone
number on your account, please call the office to confirm this information.

NPPD will have very limited access to customers account information. You may be asked to provide
either your address, meter number, or account number for them to report your outage.

• NPPD will NOT have any access to our customer billing information. If you have a billing question
you will be directed to call back during business hours.

• NPPD will NOT be able to process a payment for you. If you wish to call in a payment to your account, you will need to call back during regular business hours to have our SCPPD staff process this for you.

WHEN WILL THIS CHANGE BE EFFECTIVE?

We are working with the team at NPPD to effectively and safely make this transition. We expect things to
finalized by the end of the summer. Please watch for more updates on our social media and website.